What are the limitations of services for 180^IT? This is truly an “all you can eat” style plan with no limits to support requests or technician hours. Fandotech automates many common troubleshooting efforts to keep systems running, provides best-of-breed security services to keep the network safe, and combines both remote services and on-site visits conducted by our IT support specialists in MA and CT to insure you are covered for any event you might encounter..

Can 180^IT help with my compliance concerns? Yes! (1) Fandotech's access to your systems is audited by our remote management platform insuring you can control our access to your environment. (2) The same best practices security measures we employ in our SAS70 Type II certified data centers are implemented in your environment. (3) We provide tools that take the guesswork out of combating spyware, malware, and viruses on your network. All services are monitored 24x7x365 by our Technical Assistance Center in CT to insure all systems are running smoothly and securely. (4) Fandotech also provides you reports that track assets, fault and performance alerts, network health and security statistics, and a system scorecard that can be provided to any external auditors. (5) Oh, and did we mention all members of our staff have undergone background checks by ChoicePoint.

What do Virtual CIO services include? (1) Routinely scheduled discussions between your team and our senior consultants and IT support technicians of New England to better understand your business goals and your definition of “success.” (2) During the engagement, we collect performance statistics. (3) We then work with you to prioritize IT services to be delivered by our IT support specialists in MA and CT to meet both your annual business plan expenses as well as your budgetary concerns.