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You are here:   MANAGED SERVICES > 180IT

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180IT: Virtual IT Department + all you can eat support!
 

180IT is a reliable and flexible IT solution at a predictable monthly rate. A departure from traditional network support, 180IT is a proactive approach to IT focusing on preventing issues.

Includes All the Usuals:

  • Managed Anti-Virus
  • Monitoring and Remote Remediation
  • On-site Support (when required) 
  • Full Access to our TAC
  • Reports
  • Quarterly CIO Meeting

PLUS Our Secret Sauce:

  • Anti-virus for all assets
  • Email defense
  • Boomerang Image Backup Solution Help

Already have an IT team? Great! We can work with your team to bridge any resource gaps. Let our experts help your experts manage the day-to-day as well as long term projects; often with a significant cost savings over traditional alternatives.

Need an entire IT team? We do that too! We can be your team. Profit from the certifications and credentials of our elite team of technicians, engineers and IT managers. We can customize a 180IT package to meet your IT requirements and budget concerns.

When issues arise, our responsive team will have your end-users up and running again in no time! Our Technical Assistance Center (TAC) can assess, diagnose and address most network issues remotely, resolving service requests quickly and efficiently right over the phone. When necessary a technician will be dispatched to your site. Our process ensures that technicians arrive on-site properly informed and equipped to get right to work. With 180IT, dispatch is provided at no additional cost.
 
 

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Boomerang Image restores your data at a moment’s notice on location. This service is geared for a timely restore of a physical server in the event of a hardware failure. Backups are stored on this device for a minimum of 30 days. Click here to read more about Boomerang Image.
Managed Internal Security Managed Anti-Virus is administered to your servers and PC’s. As a subscriber to our service you are protected. We handle the updates and renewals of service. Find out more >>
Featuring:
  • Included Firewall Asset
  • Web Content Filtering
  • Gateway AV/Anti-Malware
  • Remote Monitoring
  • Security Vulnerability Scans
  • Monthly Reports
  • Hardware Replacement
  • Full Access to TAC Support

Find out more >>

Limiting Factors:
  • Network speed
  • Hardware replacement turnaround
  • Time spent on initial diagnosis/troubleshooting
Recovery Time Objective (RTO)
The established target time a company needs to be back up and running after the declaration of an ‘event’. Common options include 24-48 hours, 4-8 hours, 1 hour, and real-time.
Block Level Backup is a backup that looks at each individual data block as opposed to the entire stored file. Example: You’ve made minor modifications to a file or application that has already been backed up. The next storage update will save only the changes made rather than the entire file, conserving space while preserving the integrity of the data. This allows for an easier restore of files, databases, and even whole servers. Using block level backup you can retain more data, more efficiently.
Recovery Point Objective (RPO)
The point at which you wish to restore to in the event of a failure or disaster situation. Do you want to recover to the last transaction or will yesterday’s data suffice? We’ll walk you through the options, consequences and benefits to determine the RPO that’s right for your unique business situation.
VCIO. The Virtual Chief Information Officer's role is to work with our clients to develop a strategic plan, or technology roadmap, to map their business goals to their technology needs.
Boomerang Comparison Chart Boomerang Image Boomerang Offsite Boomerang Total Recall
Border Gateway Protocol are routers used at the border of our data center to talk to multiple Internet carriers to determine the most viable path from us to the end-user.

Email Defense. Upgrade your boomerang to include email continuity and archiving.

Featuring:

  • Antivirus/Antispam
  • Email Archiving
  • Survivable Email Services
  • Up to 7-year retention

Find out more >>

Email Encryption. Protect your company’s most valuable information by controlling the rules governing all outbound email.

Features:

  • Centralized Policy Management
  • Full content scanning of all messages and attachments
  • No end-user training required.
  • Support of TLS and SSL.
  • Interoperable with S/MIME and OpenPGP.
  • Creation of certified receipts and time stamps.

Find out more >>

Email Hosting. Fandotech's facilities-based commercial class Exchange email solutions provide a solid, dependable platform on which companies can grow.

Find out more >>

Web Hosting. Fandotech's facilities-based commercial class web hosting provide a solid, dependable platform on which companies can grow.

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Online Mooring. Take the hassle out of mooring management with our easy to implement, easy to use, no cost solution. From permits, waiting lists and online payments to mooring coordinates, vessel info and emergency warning capabilities, Online Mooring does it all. Revolutionize the way you moor.

Click for more information >>

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A La Carte
 

Click here to expand contentClick here to collapse content  Boomerang Offsite

Upgrade your data backup recovery solution to our automated offsite backup and storage service.

Featuring:

  • Continuous data protection of Microsoft Office files and Exchange
  • Secure on-site and in-flight encryption of data
  • Message level retrieval
  • Block level backup

Find out more >>

Click here to expand contentClick here to collapse content  Perimeter Security

Other 180IT clients have added firewall protection with our Managed Perimeter Security service.

Featuring:

  • Includes Firewall Asset
  • Web Content Filtering
  • Gateway AV/Anti-Malware
  • Remote Monitoring
  • Security Vulnerability Scans
  • Monthly Reports
  • Hardware Replacement
  • Full Access to TAC Support

Find out more >>
 
 
FAQs
 

What are the limitations of services for 180IT? This is truly an "all you can eat" style plan with no limits to support requests or technician hours. Fandotech automates many common troubleshooting efforts to keep systems running, provides best-of-breed security services to keep the network safe, and combines both remote and on-site services to insure you are covered for any event you might encounter.

Can 180IT help with my compliance concerns? Yes! (1) Fandotech's access to your systems is audited by our remote management platform insuring you can control our access to your environment. (2) The same best practices security measures we employ in our SAS70 Type II certified data centers are implemented in your environment. (3) We provide tools that take the guesswork out of combating spyware, malware, and viruses on your network. All services are monitored 24x7x365 by our TAC to insure all systems are running smoothly and securely. (4) Fandotech also provides you reports that track assets, fault and performance alerts, network health and security statistics, and a system scorecard that can be provided to any external auditors. (5) Oh, and did we mention all members of our staff have undergone background checks by ChoicePoint.

What do Virtual CIO services include? (1) Routinely scheduled discussions between your team and our senior consultants to better understand your business goals and your definition of "success." (2) During the engagement, we collect performance statistics. (3) We then work with you to prioritize IT services to be delivered to meet both your annual business plan expenses as well as your budgetary concerns.
 
 
 

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