SustainIT 180 is an ideal solution for organizations struggling to meet the demands of technology challenges with limited IT staff and skill set resources. Leverage our team’s experience and expertise to fill resource gaps, monitor network health and stability, and support both your end-users and the operational needs of your business.
The SustainIT 180 service is structured as a per-device program including unlimited support hours for covered devices. Devices include, but are not limited to, desktops, workstations, firewalls and servers.
SustainIT 180 includes:
- Managed Anti-Virus
- Monitoring and Remote Remediation
- On-site Support (when required)
- Full Access to our Technical Assistance Center
- Systems Management Summary Reports
- Regularly Scheduled CIO Meeting
- Automated OS Patch Management
- Survive™ Onsite Backup Service
When unplanned issues arise, our responsive team will works to remediate the issue as quickly and efficiently as possible. Our Technical Assistance Center (TAC) can assess, diagnose and address most network issues remotely, resolving service requests quickly and efficiently right over the phone. When necessary an IT support specialist will be dispatched to your site. Our process ensures that IT support technicians arrive on-site completely informed and equipped to get right to work. With SustainIT 180, dispatch is provided at no additional cost.
Already have an IT team? Great! We can work with your team to bridge any resource gaps. Let our experts help your experts manage the day-to-day as well as long term projects, often with a significant cost savings over traditional alternatives. With full access to our Technical Assistance Center and on-site IT support specialists, we’ll keep your organization’s IT in tip-top shape.
Need an entire IT team? We do that too! We can be your team. Leverage our fully certified team of IT support technicians, engineers and project managers to fill your resource gaps. We can customize a SustainIT 180 package to meet your IT requirements and budget concerns.